Average care and support hours in extra care

Katey Twyford 17/05/16 General Housing Topics

In John Bolton's discussion paper on predicting and managing demand in extra care he said suggested that average care and support should be based on 12 hours a week, and you might ask whether any customers receive more than 14 hours of formal care per week – if so why?

What is your experience - is this an accurate reflection?


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Sue Garwood 17/05/16

Hi Katey. I'll be interested to hear people's experiences of this. I suspect it will vary on the type of scheme and where it fits strategically. My impression is that John Bolton tends to see ECH primarily as a substitute for residential care and as a resource to be targeted at those with definite care needs, rather than also fulfilling the function of prevention and wellbeing promotion for people with low levels of care and support needs, but I may be wrong. Sue

Paul Smith 27/05/16

I always worked on an average of 10 hours - for those who need care, rather than across the whole population in a scheme. Mostly ranging from 3 to 7 hours but a handful of 20 hour+ packages which pushed up the average.
The cut off was 24 hours (or 31 for double ups) - although there was one case involving chc funding where care increased to over 100 hours!

Lisa Griffiths-Wood 07/06/16

As a care provider we find the average care package is 8 hours after the person has settled into their new home and staff have had time to get to know them and promote their independent living skills.