Confidentiality in Extra care schemes

Page 9 of the report states - "A number of those we interviewed – both professionals and older people – talked about the challenges of striking a balance between respecting residents’ right to privacy with promoting their inclusion, both to counter isolation and to create a viable community for the sake of the whole.The manager emphasises that each person should do their own thing but our outlook is that this is a small community and this is a conflict, e.g. if a resident goes into hospital we are not told anything – it puts the staff in a funny position – we just want to be a neighbourly community, we are not wanting to pry into people’s private matters…… This boils down to the management being good enough to promote a good community spirit but still respecting individual’s privacy (in relation to confidential / personal matters).” Has anybody published guidance to care and housing workers on how to achieve this balance?