Webinar: Telecare First Time Call Failures: The Silent Threat to your Customers
Event date
Overview
This webinar, organised by Appello, will delve into the problem of FTCFs and effective solutions to overcome it, exploring:
- Understanding FTCF: Learn the technical complexities behind FTCF, how and why they occur and what happens when a telecare call fails.
- Industry Insights: Discover new data on the current rates of FTCF and protocols most impacted, with an explanation of why this needs to be addressed now.
- Measuring and monitoring: Learn how to track FTCF rates effectively and how to identify the problem areas.
- Reducing FTCF: Uncover how to proactively reduce FTCF, preparing yourselves for the digital switchover now.
- Customer experience: See how switching to digital has reduced a customer’s FTCF rate effectively.
This webinar, organised by Appello, will delve into the problem of FTCFs and effective solutions to overcome it, exploring:
- Understanding FTCF: Learn the technical complexities behind FTCF, how and why they occur and what happens when a telecare call fails.
- Industry Insights: Discover new data on the current rates of FTCF and protocols most impacted, with an explanation of why this needs to be addressed now.
- Measuring and monitoring: Learn how to track FTCF rates effectively and how to identify the problem areas.
- Reducing FTCF: Uncover how to proactively reduce FTCF, preparing yourselves for the digital switchover now.
- Customer experience: See how switching to digital has reduced a customer’s FTCF rate effectively.