Webinar: Telecare First Time Call Failures: The Silent Threat to your Customers
Uncover the hidden impact of telecare First Time Call Failures (FTCF), the risk they create for housing and care providers, and how to protect your customers. Discover alarming new data on the rates of FTCFs in the UK, and how they have a major impact, causing end users to be left vulnerable and sometimes in a life-threatening situation.
Overview
This webinar, organised by Appello, will delve into the problem of FTCFs and effective solutions to overcome it, exploring:
- Understanding FTCF: Learn the technical complexities behind FTCF, how and why they occur and what happens when a telecare call fails.
- Industry Insights: Discover new data on the current rates of FTCF and protocols most impacted, with an explanation of why this needs to be addressed now.
- Measuring and monitoring: Learn how to track FTCF rates effectively and how to identify the problem areas.
- Reducing FTCF: Uncover how to proactively reduce FTCF, preparing yourselves for the digital switchover now.
- Customer experience: See how switching to digital has reduced a customer’s FTCF rate effectively.
This webinar, organised by Appello, will delve into the problem of FTCFs and effective solutions to overcome it, exploring:
- Understanding FTCF: Learn the technical complexities behind FTCF, how and why they occur and what happens when a telecare call fails.
- Industry Insights: Discover new data on the current rates of FTCF and protocols most impacted, with an explanation of why this needs to be addressed now.
- Measuring and monitoring: Learn how to track FTCF rates effectively and how to identify the problem areas.
- Reducing FTCF: Uncover how to proactively reduce FTCF, preparing yourselves for the digital switchover now.
- Customer experience: See how switching to digital has reduced a customer’s FTCF rate effectively.