Landlords’ handling of disability and mental health

The Housing Ombudsman Service has released its latest, hard-hitting ‘learning from severe maladministration’ report, focusing on adaptations and landlords’ responses to mental and physical health needs. 

The report is based on 35 investigations where residents have asked for an adaptation to the home or service adjustment. Adaptations include those to facilities like kitchens or bathrooms or service changes because of vulnerabilities.