New Housing LIN guest blog outlines what we can learn from the pandemic to drive improvement in older people's housing

Francis Burrows, Director of Support and Development at Orbit, reflects on the impact of the pandemic on their residents living in their older people's housing properties, and highlights how the most important outcome from all that we have experienced is about how we personalise our services, understanding that one size does not fit all.

Francis, who gave evidence to the TAPPI Inquiry last year, further explains how technology has an increasing role to play and what is was like to see people who had never used any tech devices before becoming the most prolific users of the system.