Report shares how intergrated care systems can listen to and learn from people and communities

The move towards integrated care has been the defining policy in health and care over the past decade and will continue to gather pace with the development of integrated care systems (ICSs).

We know about people’s experiences of individual services, such as general practice, hospitals or social care, but not about whether these services are working well together to meet people’s needs.

Over the past year, Picker and The King’s Fund have been working with NHS England and NHS Improvement on how ICSs can listen to and learn from people and communities. They have produced a practical guide for partners working in these systems, with ideas on how they might go about this.

It has been developed with input from ICSs, patient leaders, and engagement and experience experts and will prove useful to systems and will encourage and help them as they work to co-ordinate services around what matters to people and communities.