Share your experiences of digital exclusion

We're delighted to support this survey commissioned by The Older People's Commissioner for Wales seeking your experiences of digital exclusion. 

The use of digital technology across society and our public services has accelerated significantly in recent years, which has created barriers for older people who are not online trying to access services and information, as well as other kinds of amenities.

Issues relating to digital exclusion are frequently raised with the Commissioner by older people, and she is keen to learn more about the kinds of issues and challenges people are facing, including whether people’s rights to access information and services via non-digital means are being upheld.

For example, a number of older people have told the Commissioner they have been unable to take part in online / video call appointments with their GP and have been unable to book a face-to-face appointment. Others have spoken about the difficulties they have faced when forced to use an app to pay for things like parking the car, which in some cases has meant they are unable to get out and about and do the things that matter. 

So if you (or an older person you know) have struggled to do something that matters to you due to not being online, or because of difficulties using digital technology, we’d like to hear about your experiences and any problems this may have created. This could be things like:

• Booking appointments online e.g. GP appointments
• Health consultations / services
• Finding information and advice
• Making your voice heard
• Other issues, e.g. payments / finances

You can share your experiences below – it will only take a couple of minutes – and post them to:  

Older People's Commissioner for Wales
Cambrian Buildings
Mount Stuart Square
Cardiff, CF10 5FL

You can also get in touch by calling 03422 640 670 or emailing ask@olderpeople.wales

Please submit your response by Friday, 1st September 2023.