Living Labs: a brave new world of customer driven extra care housing

This Housing LIN Viewpoint no 32 gives a personal view on the need for improvements in the way commissioners and providers of extra care housing involve and engage with existing and prospective residents.

It suggests that 'Living Labs' offer co-created solutions that can meet residents' needs and aspirations, help co-design and co-produce related services and products, fuel innovation that translates into resident benefits, save money through reducing dependency, and motivate organisational change by building a closer relationship with residents.