Resident of the Future: A Clarion Housing Group report

This Clarion Housing Group publication uses demographic shifts in its residents over time to project who they might be in the near future, as well as the growing challenges they are likely to face.

The report offers predictions based upon over 10 years of trend data collected from thousands of residents through the annual customer insight survey the Clarion Index, as well as data from the UK Housing Review, ONS, and English Housing Survey. The resultant projected picture of the future Clarion resident is one that is older, lonelier, in worse health, and financially poorer. It also points out that residents will be in greater need of support as social housing becomes increasingly the preserve of only the most vulnerable in society.

The research has been carried out following the recommendation from the Housing Ombudsman for social landlords to conduct a forecast to identify any gaps in services for residents into the future. From these findings, Clarion will adjust and fine-tune its services in the years to come to meet the changing needs and expectations of the residents it serves.

If you found this of interest, join us on Tuesday, 21 January 2025 for our webinar with Clarion when we will also be formally launching the Housing LIN evaluation of residents’ health and wellbeing outcomes and the impact their Warm Spaces Programme has made in local communities.

We are grateful to Clarion for sponsoring the Housing LIN. Their support specifically enables us to curate our dedicated pages on loneliness and isolation.